Refund policy

Return Policy

We strive to ensure that all our customers are satisfied with their purchases. If you encounter any issues with your order, please review our return policy below.

Eligibility for Returns

• All items can be returned if they have a flaw or defect in the product itself.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.

Return Time Frame

• Returns must be initiated within 60 days from the delivery date.

Refunds and Exchanges

• We offer exchanges or store credit for returned items.
• No cash or original payment refunds are provided.

Return Shipping

• Customers are responsible for covering return shipping costs.
• We do not provide prepaid return labels.

Defective or Damaged Items

• If your item arrives with a defect, please contact us to initiate the return process.

In-Store and Online Purchases

• The return process is the same for both in-store and online purchases.

Additional Terms

• No restocking fees apply.
• This policy does not cover damage to packaging or items returned outside of the conditions above.

For assistance with your return, please contact our customer service team at mane@style.8shield.net.